or use the form on the Virtual Manager Client Page
What do I NEED TO TELL YOU whEN I TASK YOU with WOrk?
.You need to let us know
What you want done
When you want it done by
Any standards or specifications you need met
We will confirm the parameters with you, as well as whether we need any more information. It will also be useful if you can put VIRTUAL MANAGER - TASKING in the subject line if using email.
How can i share information with you?
You can use:
or good ol' courier or post, using paper or USB
If you use another type of document sharing software at your organisation, let us know and we may be able to use that as well.
can i use more than the stated hours per week?
We would certainly prefer that you stay with the stated hours per week e.g. 5, 10 or 15 hours. However, a little under or over won't matter.
If for any reason you think you will need more hours than the stated hours have a chat to us, but whether we can undertake the work will depend on our workload.
Why is there also a set number of hours PER month?
Because we charge monthly, we have also given you a maximum number of hours a month for your plan (other than the 'Casual' Plan) so you know the maximum number of hours you can charge in any calendar month. This is especially relevant if you engage us for consecutive months, because as we know months have a different number of total days and don't fit nicely into four weeks!
HOW DO I MOVE TO A CREDIT ARRANGEMENT FOR PAYMENT?
You can request that we extend you credit - meaning you pay in monthly arrears - once we are satisfied that you are a good payer of your bills (as we have bills we have to pay too!). If you are an existing client of Taylor Corporate Solutions we will take your past bill payment history into account so can extend you credit immediately. If you are a new client then you will need to have engaged us for at least six months before we will extend credit (the months do not have to be continuous)
I have CReDIT, SO HOW will I PAY?
For those who have already had credit extended you will receive an invoice at the end of each month, which will be due for payment on the 20th of the following month.
WHAT ARE ADDITIONAL CHARGES THAT MAY APPLY?
The payment plans include just your Virtual Manager's time (as well a a few stationery items here and there we may use for completing your tasking). Additional charges will be levied for items such as:
software subscriptions that may apply
excessive office printing
These will be discussed with you before we commence work on your tasking.
How will I know how much time I have left in my plan?
Before we start your tasking we will provide you with an estimate of the time it will take to complete the job, and once the job is completed we will confirm the number of hours from your plan that have been used.
If we exceed the estimated time then we will still only charge you for the estimate - so a win for you!
If we are under the estimated time we will still only charge you for the time that was used - so another win for you!
WHAT HAPPENS IF I CHANGE THE Specifications FOR THE TASKING?
If you change the specifications for the tasking then that will likely impact the time we take to complete it. So in that case we will also update the estimated time
WHAT IF I don't agree with your estimated time?
There may be an occasion when we believe something will take a certain amount of time to complete, and you don't agree with that. Since we are all adults we would hope that we can come to a compromise. Or, we can break the job down into smaller steps and estimate each step as we go.
What If I need something DONE right away, like now?
We are not miracle workers, and so we expect you to task us the same way that you would your own team members i.e. take into account existing workloads. We will always try to meet the demands of our clients, and hopefully we can come to mutually agreed timing for completion. Obviously, if you can get your tasking to us earlier in a week, or as soon as you are aware you need something done, the greater chance it will be completed by any deadline you give us. Certainly a request at 4.30pm on Friday will probably not see it completed by 4.50pm on the same Friday!
If you are a client who uses your Virtual Manager to complete regular work every month (e.g. financial inputting or reporting), then we will complete it by any agreed parameters assuming we have had fair warning what they are.
For those on a casual plan we will agree the timing for completion with you before we commence the work.
I am on the Premium plan, so how do i access the e-learning
If you are on the Premium Plan you will have access to all the e-learning modules in our Business Acadamy - for free! (applies from 8 August 2018).
This will only apply for the time that you are on the Premium Plan, and only one login will be provided to the Academy. You just need to provide us with the email address you want to use as a login and we will set you up and you can get learning.